Hazel's Reflexology

YOUR PERSONAL INFORMATION - GENERAL DATA PROTECTION REGULATION (GDPR)

GDPR brought in new legal protection for personal information from May 2018. This tells you what personal information I gather via my website, why, and what your rights are.

Therapist’s Name- Hazel Hunt

Therapist’s Contact Details: info@hazelsreflexology.com
Telephone No: 07708832704

Email address: info@hazelsreflexology.com

Address: Heavitree Exeter

Data Controller Contact Details: as above

The Purpose of processing Client Data.
In order to give professional treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing treatments and associated recommendations concerning aspects of health and wellbeing which I will offer to you. I take basic contact details and information via my website to allow me to contact you and handle bookings.

Lawful Basis for holding and using Client Information-
As a full member of the Association of Reflexologists, and the register of Foot Health Practitioners I abide by the AoR Code of Practice and Ethics. The lawful basis under which I hold and use your information is my requirement to hold your information for the following legal reasons -
a. ‘claims occurring’ insurance
b. law regarding children’s records

As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner, bound under the AOR confidentiality as defined in the AOR Code of Practice and Ethics.

For more information see GDPR special topics lawful basis
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/

What information I hold and what I do with it.-
In order to give professional treatments, I will need to ask for and keep information about your health. I will only use this for informing treatments and any advice I give as a result of your treatment.
The information to be held is:
• Your contact details
• Medical history and other health-related information (which I will take from you at first consultation)
• Treatment details and related notes (which I will take after each consultation)

I will NOT share your information with anyone else (other than as required for legal process) without explaining why it is necessary, and getting your permission.

How Long I Retain Your Information for-
I will keep your information for the following periods 7 years after last treatment or until a treated child is 25 (or if 17 when treated, then 26)

Your data will not be transferred outside the EU without your consent.

Protecting Your Personal Data -
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, Information is kept in a locked cabinet or on a password protected computer.

I will contact you using the contact preferences you give me in relation to:
• Appointment times
• Information related to your health
• Special offers and promotions
(you may unsubscribe from this at any time)


Your Rights -GDPR gives you the following rights:
• The right to be informed:
To know how your information will be held and used (this notice).
• The right of access:
To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
• The right to rectification:
To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
• The right to erasure (also called “the right to be forgotten”):
For you to request your therapist to erase any information they hold about you
• The right to restrict processing of personal data:.
You have the right to request limits on how your therapist uses your personal information
• The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
• The right to object:.
To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
• The right to lodge a complaint with the Information Commissioner’s Office:
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

If you wish to exercise any of these rights, please use the contact details given above.

If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at: www.ico.org.uk


THERAPIST’S RIGHTS
Please note:
•If you don’t agree to me keeping records of information about you and your treatments, or if you don’t allow me to use the information in the way they need to for treatments, I may not be able to treat you
• I have to keep your records of treatment for a certain period as described above, which may mean that even if you ask me to erase any details about you, I might have to keep these details until after that period has passed
• I can move records between my computers and IT systems, as long as your details are protected from being seen by others without your permission.